Customer Service Representative, Australia

Responsibilities:

• Provide exceptional customer support through various channels (phone, email, chat), addressing customer inquiries and resolving issues promptly and efficiently.
• Assist customers with order tracking, shipping information, and product-related questions.
• Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments, such as logistics and sales, to ensure seamless customer experiences.
• Provide customers with product and service information, including updates on new features and offerings.
• Identify and escalate priority issues to appropriate channels when necessary.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Contribute to the development and improvement of customer service processes and protocols.
• Stay up-to-date with industry trends and best practices to continually enhance the customer service experience.

Requirements:

• Bachelor’s degree in any field or equivalent experience.
• Proven experience in a customer service role, preferably in the logistics or e-commerce industry.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Strong interpersonal skills with a customer-centric approach.
• High level of patience and professionalism when dealing with difficult situations.

Preferred Skills:

• Experience with cross-border logistics and international shipping processes.
• Knowledge of additional regional languages.
• Familiarity with data analysis and reporting tools.
• Previous experience in a startup or dynamic work environment.

Benefits:

At Exelot, we value our employees and offer competitive compensation packages, flexible working hours, and a supportive work environment that encourages professional growth. Join our team and be part of a dynamic company where customer satisfaction is at the forefront of our business.